All returns MUST be returned as new, unused. Used hoses, hoses with scratches or oil stains, clamping marks or any sign of wear will not be refunded.
Hassle Free Returns
* Not valid on custom cut turbo hose nor vacuum hose products.
ALL CLEARANCE ITEM SALES ARE FINAL - NO RETURN
Once you buy our hose, and for whatever reason.. ordered the wrong size, want a different color.. etc., just pop that hose back in the box unused, include a copy of your invoice, tell us your instructions, and send it on back to us! That's it, we will refund your hose* with no restocking fees, no questions, just our best wishes! We do limit this to within 30 days of delivery though. Please be aware that all custom hoses (shape, color, size, logo applied) are non-refundable unless defective.
Please be aware that and all silicone vacuum hose, either pre-cut kits or sold by the foot cut to length increments of 1 foot due to being custom cut are non-returnable unless defective. If an agreement is made to return said items, a restocking fee of 20% will be applied and deducted from refund amount. Damaged items will not be refunded except in the case of manufacturers defect. Refunds will be issued back to the original payment method. No cash refund will be given against credits resulting from product returns. If the product is determined to be defective, HoseTechniques will replace the product with a like product. Replaced product will be returned to the sender, freight prepaid. This Million Mile Warranty may give you specific legal rights, which may vary from state to state. Please allow up to 30 days for refunds to be processed. All shipping costs are non-refundable.
RETURNS INSTRUCTIONS
If you wish to return an applicable product for any reason, please package the item/s in a suitable box and include a copy of your original invoice. Please state whether you wish a refund of a replacement of the product. Send the package postage paid (either UPS or USPS) to: HoseTechniques, 1603 Border Ave, Torrance CA 90501 USA. Be sure the package has a tracking number to refer to in case you need to track the item. We cannot be responsible for non-receipt of lost packages.
PRODUCT SHIPPED IN ERROR
If you receive products shipped to you in error, email: shipping@hosetechniques.com for disposition instructions.
These returns (and initial pro-rated freight) will be at HoseTechniques’ expense: a Call Tag will be issued to you for this process. Appropriate credit will be issued within 14 days of receipt of goods.
CONTACT INFORMATION
Shipping Address:
HoseTechniques
1603 Border Avenue
Torrance CA 90501
Mailing address:
POB 177
Torrance CA 90507
eMail:
sales@hosetechniques.com
